| TSI
Support Page |
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| Documentation |
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| Manuals |
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| |
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| Firmware
Level |
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| Libraries |
Current
Supported Firmware Level |
| CTL700/CTL700M
|
3.09.00
|
| L180 |
3.09.00
|
| L80
|
2.11 |
| L40 |
2.11 |
| 9710ACS |
2.01.04
for SCSI attached library |
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|
| Tape
Drives |
Current
Supported Firmware Level |
| CT9840-X
(9840A) |
1.35.105 |
| CT9840-X
(9840B) |
1.35.305 |
| CT9841FC-X |
1.35.505 |
| 5257,
5257/8 ACL 5259 |
CPQNSD
525x v80 (5050) |
| CTFSE,CTSFE
& CT9800FC |
5.22 |
| N1521A |
F453 |
| N1524A |
F421 |
| N1525A |
F432 |
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|
| Software |
Current
Version |
| SMM
SF10V2 |
6.0.5.2 |
| SMM
GUI |
6.0.1.28 |
ACLMM
|
2.00 |
| ACLMM
GUI |
2.1.0.11 |
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| HP
NonStop Customers: |
| To
obtain support for all HP NonStop
products, please contact your HP Global
Customer Support Center so a case
may be opened and tracked. Tributary
will need a valid HP case number opened
so we may reference it on the call.
http://h71014.www7.hp.com/gcscphone.html |
|
| Tributary
Customers: |
| Please
contact TSI at the number shown for
support 817-354-8009 Monday to Friday
8:00am to 5:00pm (CST) On Saturdays,
Sundays and federal holidays please
leave a message. A customer representative
will contact you within 24 hours of
the first business day. If this is
an emergency, please contact the on-call
support analyst on the cell phone
number furnished to you via email. |
| |
| Email: |
| For
product information or assistance: |
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Customer Feedback |
|
"When I installed TSI's
VITAL solution to address my backup
issues, I felt like my support staff
doubled in size."
Mike Allen
MCSE HP Nonstop Support Team Lead -
Verizon
"I have been working with Tributary
Systems products and services for the
past 7 years and have always found their
employees very concerned and more than
willing to assist in solving my tape
media and backup problems."
HP Analyst |
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Partner Showcase |
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