General Contact Information: For product information or assistance: support@tributary.com We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. Customers may also use our telephone support center to contact a service representative during regular business hours. 24 X 7 X 365 Support Information For support on TSI products and services, please call 817-239-5354 24 hours a day, 7 days a week, 365 days a year and speak to a TSI support engineer live. For HP branded and sold tape storage products supplied by TSI, please call 1-800-255-5010 and open a case. Live Customer Care Center: Telephone: 817-354-8009 Fax:817-283-2385 Monday to Friday 8:00am to 5:30pm (CST) On Saturdays, Sundays and federal holidays please leave a message. A customer care representative will contact you within 24 hours of the first business day. If you have an emergency and need to contact us immediately, please contact HP GCSC Support and ask them to contact us ASAP. We will then call you back immediately. Postal Mail: Tributary Systems Inc. Attention: Customer Care Center 3717 Commerce Place, Suite C Bedford, TX 76021

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"When I installed TSI's VITAL solution to address my backup issues, I felt like my support staff doubled in size." Mike Allen MCSE HP Nonstop Support Team Lead - Verizon "I have been working with Tributary Systems products and services for the past 7 years and have always found their employees very concerned and more than willing to assist in solving my tape media and backup problems." HP Analyst